top of page

SHIPPING & RETURNS

Shipping Policy

  • Please refer to our size guide before placing the order.​

​

  • Orders are delivered via 3rd Party Logistics and the delivery timelines will depend on the location and mode of transport (Air and Surface) chosen for the order. Please note that the delivery timelines may differ depending on the courier company as well.

​

  • Orders will take anywhere from the range of 5 to 9 days to be delivered to you.

 

  • If an order has been attempted to be delivered with damaged packaging, the customer is required to reject the delivery.

​

  • The Estimated Delivery Date updated on the tracking page is an approximate derived by evaluating multiple factors. You can expect the order to be delivered before or after the EDD suggested.​

Return & Exchange Policy

In the event that you discover a product defect, you must follow the procedure to start the refund or exchange process.

​

  • The defect needs to be communicated to NinjaThreads within 10 days upon the date of delivery.

​

  • Share images/ videos of the product in full view with the defect clearly visible.

​

  • Share image of the UID label (Barcode Sticker) attached to the product.

​

  • Share images of the packaging with the shipping label visible.

​

However, if the customer raises a return or exchange request for a product with no defects, NinjaThreads will not be liable to initiate a refund or replacement. For example, the customer is looking for a different size, or different colour of the product and raises a return or exchange request.

​

bottom of page